This Privacy Policy applies when you use an AI chatbot powered by Lummy Ltd and embedded on a third-party website (such as a medical clinic or aesthetic practice). By using the chatbot, you agree to the terms below.
1. Scope of This Policy
This chatbot is operated by Lummy Ltd on behalf of the clinic or business whose website you are visiting. Lummy Ltd provides the underlying technology but does not manage the content of the clinic’s responses or the relationship between you and the clinic.
This chatbot is intended for general informational purposes only. It does not provide medical advice, diagnosis, or treatment. Responses are automated and may not always be accurate or up to date.
2. Information We May Collect
When you use the chatbot, we may collect:
The content of your messages
Timestamps of your interaction
Basic technical information (e.g., browser type, device, country-level location)
Session metadata and interaction logs
We do not intentionally collect sensitive personal data such as health conditions, identification numbers, or financial information. You should not share such information unless explicitly requested by the clinic.
3. How Information May Be Used
Collected information may be used to:
Support the clinic in responding to your questions
Maintain, monitor, and improve chatbot performance
Detect abuse or misuse of the system
Analyze aggregate patterns to improve functionality
We may use anonymized and aggregated data to improve our AI models and services. Chat content is not used for advertising or sold to third parties.
4. Who May Access Your Information
Your information may be shared with:
The clinic hosting the chatbot
Lummy, to operate and maintain the system
Trusted infrastructure providers under confidentiality obligations
Legal authorities if required by law or regulation
Lummy does not control how the clinic uses your data. Please refer to the clinic’s privacy policy for more information on their practices.
5. Data Storage and Retention
Chat logs and related metadata may be stored securely for a limited time, depending on system needs and clinic preferences. We do not guarantee real-time deletion. If you wish to delete your data, contact Lummy Ltd at contact@lummy.ai.
6. Security
We implement strong security measures to protect chatbot data against unauthorized access or misuse. While no system can guarantee absolute security, our practices are designed to meet industry standards. We recommend that users avoid sharing highly sensitive personal information via the chatbot.
7. User Conduct
By using the chatbot, you agree not to:
Submit unlawful, harmful, or abusive content
Attempt to disrupt or overload the chatbot service
Treat responses as clinical or legal advice
This tool is not monitored in real time and is not suitable for emergency use.
8. Legal Grounds for Processing (Where Applicable)
Depending on the jurisdiction, data processing may rely on one or more of the following legal bases: consent, legitimate interest, legal obligation, or contractual necessity. The clinic is responsible for determining and ensuring compliance with local data protection laws.
9. Children
This chatbot is not intended for use by individuals under the age of 18. If you believe a minor has used the chatbot, please contact the clinic directly.
10. Changes to This Policy
We may revise this policy from time to time. The most current version will always be available via the chatbot interface or upon request. Continued use after updates constitutes your acceptance of any changes.
11. Contact
For questions or data-related requests, please contact the clinic directly.
Lummy may be reached at contact@lummy.ai for technical or infrastructure-related concerns.