“The AI has been quite personable. It’s like you already knew who we were, our brand, and how we speak to our patients.”
Busy clinic?
Never miss a patient.
Lummy answers your patients on your website and phone, day and night.
Listen to a real call
Trusted by 50+ clinics
- Try it for free
- Live in 48 hours
- We do all the work
Your team’s phone rings first.
- 1Nobody can pick upBusy with a patient, or after hours · 20:14
- 2Ben answers“Hi, I’m Ben, the clinic’s AI assistant.”
- 3Booking link sentBy text, while the caller is still on the line
- 4Summary emailedTo your team, as the call ends
Listen to a real call
Patient Concierge · yourclinic.comReplies instantly
- Hi! How can I help today?
- Do you offer anything for fuller lips?
- Yes, we offer lip filler. Here’s a recent before and after from our clinic:
- Our team will recommend what suits you at a consultation.
- Book a consultation →
Click to chat with it
Trusted by 50+ private clinics in 9 countries across the UK, Europe and North America
Clinique de l’Observatoire
Dr Wever
Dr Grover
Dr Barbara Craggs
56%of website enquiries come in after closing time.
Measured across the clinics we work with.Two things every busy practice knows.
Patients you never hear from
They call during a treatment or look you up in the evening. If nobody answers, most contact the next clinic.
A front desk under pressure
The same calls, emails and questions all day long, while patients wait at the desk.
How it works
20 minof your time
A 20-minute call
We learn your treatments, prices and the way you talk to patients.
0 minof your time
We build it
We set it up on your website and phone line. Nothing for your team to do.
48 hto go live
You approve, it goes live
You test it and sign off. Live within 48 hours, and we keep it up to date.
- A 20-minute call
- We build it
- Live in 48 hours
Why clinics use Lummy
Measured across the clinics we work with.
+28%
new patients on average
More patients
4–5hours
saved per staff member a week
Less work for your team
10k+
enquiries answered a month
Every patient answered
What clinics say
“The most seamless thing we’ve implemented, and you’d think it’d be the opposite, since you have to train a chatbot on everything. It communicates beautifully.”
“Sometimes I could pick up, sometimes I couldn’t. Most of the time I couldn’t.”
Trained on your clinic, and nothing else.
It never guesses or searches the internet.
- Answers only from your treatments, prices and policies.
- Says so when it doesn’t know, and passes it to your team.
- Keeps patient data secure, and uses it only to handle the enquiry.
- We update it whenever something changes.
“Ralph’s father runs a clinic and his mother is its practice manager. We built Lummy for clinics like theirs.”
Ralph Surkyn and Max Reichenberg, founders
Questions
Rather talk now? WhatsApp · contact@lummy.ai
Will it replace my receptionist?
No. It takes the calls and questions your team can’t get to, so they can focus on the patients in front of them.
Do patients know it’s an AI?
Yes. Ben says so at the start of every call, and patients can ask for a person at any time.
Does it give medical advice?
Never. Anything clinical goes straight to your team.
How long does setup take?
Most clinics are live within 48 hours. We do the setup; you approve it.
How much does it cost?
Plans start from 199 a month, depending on your clinic’s size, languages and products. You can try it free first.
Is patient data safe?
Yes. We only use what’s needed to handle the enquiry, and never to train general AI models.
Try it free
See Lummy answer for your clinic.
We set it up on your information so you can try it. No commitment, nothing to install.
Rather talk now?
WhatsApp usThank you, we have it.
One of the founders will be in touch within one working day.