Lummy
Lummy Chatbot
Answers your website visitors instantly, 24/7, in any language — and guides them to book through your existing booking system.
AI phone & website reception
The AI receptionist for clinics.
An AI assistant for your website and phone that answers every enquiry instantly, in your clinic’s voice — trained only on your clinic’s information, and set up entirely by us.
✓ Trusted by 50+ clinics across the UK, Europe & US
Incoming callAfter hours · 8:14 pm
New appointment bookedVia AI phone · booking link sent by text
Patient Concierge
Hi! 👋 How can I help today?
Do you offer anything for fuller lips?
Yes — we offer lip filler. Here’s a recent before & after from our clinic:
Lip filler · before & afterActual patient
Our expert team will assess your needs and recommend the best treatment. You can click here to book a consultation.
Type your message…
The clinics we work with
10k+
calls & enquiries handled every month
28%
more new patients captured, on average, across Lummy clinics
50+
clinics use Lummy every day
9
countries across the UK, Europe & North America
The problem
Most patients won’t wait until morning.
Evenings, weekends, between things — and whoever answers first wins the booking.
56%
of patient conversations at our clinics happen outside working hours
A real average across the clinics we work with — not an industry estimate.
3
enquiries a typical clinic misses in a month — each one a patient who called someone else
Illustrative simulation of a typical clinic’s month. Not live data.
What Lummy does
Two products. One job: answer every patient.
Lummy Phone
Answers the calls your team can’t — overflow, after-hours, missed — takes the caller’s details, and emails your team to call back fast.
Your clinic only
Trained on your clinic — and nothing else.
Lummy answers from your treatments, your prices, your tone of voice. It doesn’t guess, improvise, or pull answers from the internet.
Your information only
It knows your treatments, prices and policies — because that’s all it’s given. If it doesn’t know, it says so and captures the enquiry for your team.
Data handled securely
Used only to answer your patients and pass enquiries to your team — nothing else.
Updated whenever you change
New treatment? New prices? We retrain it for you. It’s part of the service, not an extra.
Why clinics use Lummy
Give your team their time back.
4–5 hrs
saved per patient-facing staff member, every week.
The same questions, answered for you.
Do you do this treatment?How do I book?Is the consultation free?Do you take insurance?Financing options?
Lummy’s chatbot and phone assistant handle these instantly — so only the genuinely complex enquiries reach your team.
Testimonials
Don’t take our word for it.
“The AI has been quite personable — It’s like you already knew who we were, our brand, and how we speak to our patients.”
Louise Finn
Clinic Manager at Dr Eithne Brenner
Louise · chatbot & phone
Dr Masters · AI phone
“Sometimes I could pick up, sometimes I couldn’t. Most of the time I couldn’t.”
Dr Laurence Masters
Orthodontist
Now the AI phone system answers every call.
What it’s worth
What would 28% more new patients mean?
Clinics on Lummy capture roughly 28% more new patients — mostly the ones who used to reach out during busy times and after hours.
20
$2,500
56% of new-patient enquiries reach clinics outside opening hours. That’s where the extra patients come from.
New patients per month20 → 25.6
Extra new patients / month+5.6
Extra revenue / month$14,000
Extra revenue / year$168,000
Assumes a 28% uplift — the average across clinics using Lummy, based on our own client data.
Service, not software
One 20-minute call, then we build it — live in 48 hours.
We learn your treatments, prices and tone from one short call plus your website, set everything up, and show you exactly how it answers. Nothing goes live until you approve — and we keep it updated as part of the service. Book the call
Hear it live
Speak to it now to see how it answers.
The fastest way to judge Lummy is to talk to it. Call the demo line, or try the chatbot.
Talk to the phone assistant
Call the live demo line and have a real conversation — it answers exactly like it would for a clinic.
See the chatbot on your site
We’ll set it up on your own website and show you exactly how it answers your patients.
Try the chatbot
Honest answers
The questions clinics actually ask us.
Will it replace my receptionist?
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
What happens if a call or chat needs a human?
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Can Lummy be customised to my clinic’s tone and services?
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
How much does Lummy cost?
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Can I try it?
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
See it answer questions about your clinic.
A 20-minute demo, built around your treatments. No commitment, and nothing for your team to set up.
Book a demo