An AI assistant for your website and phone that answers every enquiry instantly, in your clinic’s voice — trained only on your clinic’s information, and set up entirely by us.
✓ Trusted by 50+ clinics across the UK, Europe & US
The clinics we work with
People look into treatments in the evening, at weekends, between things. When the call goes unanswered or the question sits in an inbox overnight, they simply book with whoever answers first.
Illustrative simulation of a typical clinic’s month. Not live data.
Answers your website visitors instantly, 24/7, in any language — and guides them to book through your existing booking system.
Answers the calls your team can’t — overflow, after-hours, missed — takes the caller’s details, and emails your team to call back fast.
The same questions, answered for you.
Lummy’s chatbot and phone assistant handle these instantly — so only the genuinely complex enquiries reach your team.
“It’s been quite personable — which is strange to say about an AI.
It’s like you already knew who we were, our brand, and how we speak to our patients.”
A clinic on how the website chatbot answers patient enquiries day and night.
A clinic on how the phone assistant catches missed and after-hours calls.
Lummy answers from your treatments, your prices, your tone of voice. It doesn’t guess, improvise, or pull answers from the internet.
It knows your treatments, prices and policies — because that’s all it’s given. If it doesn’t know, it says so and captures the enquiry for your team.
Used only to answer your patients and pass enquiries to your team — nothing else.
New treatment? New prices? We retrain it for you. It’s part of the service, not an extra.
Clinics on Lummy capture roughly 28% more new patients — mostly the ones who used to reach out during busy times and after hours.
Assumes a 28% uplift — the average across clinics using Lummy, based on our own client data.
No IT team needed. No long onboarding. No disruption to how your clinic runs — and you’re live in 48 hours, run entirely by us.
That’s the only time we need from you. From one short call — plus your website — we learn your treatments, prices and tone of voice.
We set everything up and show you exactly how it answers. You review — nothing goes live until you’re happy.
We launch it, monitor it, and keep it trained as your clinic changes. You don’t need to change anything in the way you operate.
The fastest way to judge Lummy is to talk to it. Call the demo line, or try the chatbot.
Have a live conversation with it right from your browser — it answers like it would for a clinic.
We’ll set it up on your own website and show you exactly how it answers your patients.
Try the chatbotLummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries and bookings around the clock.
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Your team starts each day with organised summaries rather than a backlog.
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
None — we handle everything.
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.
A 20-minute demo, built around your treatments. No commitment, and nothing for your team to set up.
Book a demo
Lummy