Lummy
The number diverts to your mobile.
When you can’t pick up, Lummy answers — and emails you a summary so you call back with context.
Who it’s for
Built for independent private clinics.
If patients book treatments with you, Lummy fits. Whether you’re a solo practitioner or a multi-site group — in any language.
The clinics we work with
By specialty
Any clinic where patients book treatments.
Aesthetic & dermatology
Cosmetic dermatology, injectables, skin & laser — where enquiries never stop.
Dental & orthodontics
Single practices to dental groups with sites across the country.
Plastic & cosmetic surgery
High-value consultations where a missed call is a missed patient.
Sports & cardiology
Sports medicine, cardiology and other specialist appointment-led care.
Psychology & therapy
Sensitive enquiries answered calmly, in your tone — never clinical advice.
Private general health
Private GP and health services — every enquiry answered, day or night.
By the size of your team
Whether it’s just you or a full front desk.
Nobody can sit on the phones all day.
Lummy takes the repetitive questions and the overflow calls, so a busy afternoon doesn’t cost you patients.
Consistent on every site and line.
On-brand answers on every site and line — and no lead left sitting in a shared inbox.
Why it matters
56%
of patient conversations at our clinics happen outside working hours — real data across Lummy clinics, not an estimate.
Booked before they hang up.
Evenings and weekends are when intent is highest. Lummy answers instantly, and the AI phone can text callers your booking link while they’re still on the line — so they book there and then, and your team doesn’t chase them back.
Optional, and always in your controlIn your voice, and approved
Trained only on your clinic. Nothing goes live until you’re happy with how it answers.
Safe with patient data
Only the minimum information needed to handle an enquiry — never used to train general AI.
Alongside your team
It absorbs after-hours and overflow — it won’t replace your receptionist, and always hands to a human when needed.
Honest answers
The questions clinics actually ask us.
General
What is Lummy and how does it work?
Lummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries around the clock. For booking calls, it can even text the caller your booking link so they schedule straight away.
What makes Lummy different?
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
Will it replace my receptionist?
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
Product & features
Does Lummy give medical advice?
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
What happens if a call or chat needs a human?
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Does Lummy work in multiple languages?
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
How does Lummy handle after-hours and missed enquiries?
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Booking-ready callers can be texted your booking link during the call, and your team starts each day with organised summaries rather than a backlog.
Can Lummy be customised to my clinic’s tone and services?
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Implementation & technical
How long does setup take?
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
Do I need any technical knowledge?
None — we handle everything.
Does Lummy fit my existing workflow?
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
Pricing & ROI
How much does Lummy cost?
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Can I try it?
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Security & compliance
Is patient data secure?
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
Do you use patient data to train the AI?
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.
Not sure if it fits your clinic?
Get a consultation and we’ll tell you honestly whether Lummy makes sense for how your practice runs — no commitment, nothing for your team to set up.
Book a demo