If enquiries arrive faster than your team can answer them — on the phone or your website — Lummy is built for you. Here’s where it fits.
When you’re the practitioner and the receptionist, every call you take is a treatment you’re not doing — and every one you miss is a patient gone. Lummy answers the website and the phone so you can stay with the patient in front of you and still catch the rest.
One or two people covering reception, treatments and admin can’t be everywhere at once. Lummy takes the repetitive questions and the overflow calls off their plate, so fewer leads slip through on a busy afternoon — without hiring.
High call volume, several locations, long hours. Lummy answers consistently across every site, in any language, day and night — so no enquiry waits in a queue or sits unread in an inbox overnight.
Lummy works best where patients ask the same handful of questions before booking — price, suitability, recovery, availability — and where a missed enquiry is a missed treatment.
Most missed enquiries never call back — they book with whoever answers first. Lummy answers instantly, so those patients stay yours instead of becoming someone else’s.
It’s a service, not software. We set it up, train it on your clinic, and keep it updated. Your team carries on exactly as they do today.
An instant, accurate, on-brand answer at 9pm beats a voicemail or a contact form. Lummy gives every enquiry a real reply — and hands your team the ones that need a person.
Lummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries and bookings around the clock.
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Your team starts each day with organised summaries rather than a backlog.
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
None — we handle everything.
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.
Get a consultation and we’ll tell you honestly whether Lummy makes sense for how your practice runs — no commitment, nothing for your team to set up.
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