Privacy policy

1. Information Collection and Use

1.1 Personal Information

• Contact Information: Name, email address, phone number, and mailing address.
• Billing Information: Payment details necessary for processing transactions.

1.2 Non-Personal Information

• Usage Data: Information about how you interact with our Website and Services, such as IP address, browser type, and pages visited.
• Cookies and Similar Technologies: We may use cookies to enhance your experience on our Website.

1.3 Client Content

• Content Provided: Information and materials you provide for the customization of the Chatbot.

2. How We Use Your Information

2.1 Service Provision

• To customize and facilitate the implementation of the Chatbot for your use.
• To process payments and manage subscriptions.

2.2 Communication

• To respond to inquiries, provide support, and send important updates regarding our Services.

2.3 Improvement and Analysis

• To analyze usage patterns to improve our Website and Services.

3. Disclosure of Your Information

3.1 Third-Party Service Providers

• We may share your information with third-party service providers who assist us in operating our business, such as payment processors.

3.2 Legal Obligations

• We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

• In the event of a merger, acquisition, or asset sale, your information may be transferred.

4. Data Security

• We implement reasonable security measures to protect your information from unauthorized access or disclosure.
• However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

• We may use cookies and similar tracking technologies to collect and use personal information about you.
• You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Third-Party Links

• Our Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

7. Children's Privacy

• Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Privacy Policy

• We reserve the right to update or modify this Privacy Policy at any time.
• Changes will be effective upon posting the revised Privacy Policy on our Website.
• Continued use of our Services after such changes constitutes your acceptance of the new Privacy Policy.

9. Your Choices

• Opt-Out: You may opt out of receiving promotional communications from us by letting us know over email.
• Access and Correction: You may contact us to access or correct your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@lummy.ai.

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Lummy Ltd is registered in England & Wales, company no. 15989826.