Lummy
See it answer questions about your clinic.
Twenty minutes, built around your treatments. We’ll show you the chatbot and the phone assistant working with your clinic’s real information — no commitment, nothing for your team to set up.
“The AI has been quite personable — it’s like you already knew who we were.”
Louise Finn · Clinic Manager at Dr Eithne Brenner
✓ Trusted by 50+ clinics across the UK, Europe & US
Thanks — we’ve got it.
One of the founders will reply within one day to set up your demo. In the meantime, feel free to try the chatbot on our home page.
The questions clinics actually ask us.
General
What is Lummy and how does it work?
Lummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries around the clock. For booking calls, it can even text the caller your booking link so they schedule straight away.
What makes Lummy different?
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
Will it replace my receptionist?
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
Product & features
Does Lummy give medical advice?
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
What happens if a call or chat needs a human?
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Does Lummy work in multiple languages?
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
How does Lummy handle after-hours and missed enquiries?
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Booking-ready callers can be texted your booking link during the call, and your team starts each day with organised summaries rather than a backlog.
Can Lummy be customised to my clinic’s tone and services?
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Implementation & technical
How long does setup take?
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
Do I need any technical knowledge?
None — we handle everything.
Does Lummy fit my existing workflow?
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
Pricing & ROI
How much does Lummy cost?
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Can I try it?
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Security & compliance
Is patient data secure?
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
Do you use patient data to train the AI?
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.