Co-founder
My father is a doctor who runs a clinic in Brussels, and my mother handles the admin side — so the operational headaches of running a clinic were clear early on. I worked in software companies for five years in London.
Devoted tea and ice cream lover.
Also needs exactly one coffee a day, and is unbearably picky about it. (Max here: trust me.)
Co-founder
Spent five years in London tech sales, learning the SaaS world inside out. Been obsessed with AI since the early days — less for the hype, more for one question: how do you make it actually useful day to day? (Even got my mum using it.)
Former serious tennis player, current padel convert. Probably on court right now.
We don’t build for restaurants or estate agents. Independent clinics are the whole business.
Our assistants say they’re AI, answer only from your information, and hand over to humans when they should.
Email or call and a founder replies — usually the same day. That’s the advantage of small.
Lummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries and bookings around the clock.
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Your team starts each day with organised summaries rather than a backlog.
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
None — we handle everything.
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.
A 20-minute demo, built around your clinic. No commitment, and nothing for your team to set up.
Book a demo
Lummy