Lummy
Also from Lummy
Explore AI Phone
And when they call instead?
Lummy Phone answers the calls your team can’t — takes the caller’s details and emails you instantly so you can call back fast.
Lummy Chatbot
The receptionist your website never had.
Answers every visitor instantly, 24/7, in any language — using only your clinic’s own information — and guides them to book through the booking system you already use.
✓ Live in 48 hours — set up entirely by us
10k+calls & enquiries handled every month
24/7instant answers, in any language your patients use
50+clinics across the UK, Europe & US
The problem
Your website gets visitors. It just doesn’t answer them.
People land on your site with one or two questions in the way of booking — price, suitability, recovery time. If the answer isn’t instant, most leave and ask the next clinic instead.
The fix
Answer the question. Hand them the booking link.
The Lummy chatbot answers in seconds, accurately, in your clinic’s voice — then guides the visitor straight to your existing booking system while they’re still interested.
How it works
From question to booking, in one conversation.
1
A visitor asks a question
On your website — at 2pm or 2am, in English or any other language.
2
It answers instantly — from your clinic only
Treatments, prices, before-and-afters: it knows what you’ve given it, and nothing else. No guessing, no internet answers.
3
It guides them to book
When the visitor is ready, it links them straight into the booking system you already use. No new software, no double diaries.
4
You stay in control
You can read every conversation, and we retrain the assistant whenever your prices or treatments change.
What you get
Quietly capable. Nothing you don’t need.
Trained only on your clinic
It answers from your information — and tells the visitor when something is one for your team.
Always on, any language
24/7 answers — evenings, weekends and bank holidays — replying in whatever language the patient writes in.
Requests through your existing flow
It guides patients to request a consultation through the booking flow you already use. Nothing to migrate, nothing to learn.
Why clinics use it
Give your team their time back.
4–5 hrs
saved per patient-facing staff member, every week.
The same questions, answered for you.
Do you do this treatment?How do I book?Is the consultation free?Do you take insurance?Financing options?
The chatbot answers these the moment they’re asked — so only the genuinely complex enquiries reach your team.
From a Lummy clinic
Hear it from someone who uses it.
A clinic on how the website chatbot answers patient enquiries day and night.
Honest answers
The questions clinics actually ask us.
General
What is Lummy and how does it work?
Lummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries and bookings around the clock.
What makes Lummy different?
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
Will it replace my receptionist?
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
Product & features
Does Lummy give medical advice?
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
What happens if a call or chat needs a human?
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Does Lummy work in multiple languages?
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
How does Lummy handle after-hours and missed enquiries?
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Your team starts each day with organised summaries rather than a backlog.
Can Lummy be customised to my clinic’s tone and services?
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Implementation & technical
How long does setup take?
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
Do I need any technical knowledge?
None — we handle everything.
Does Lummy fit my existing workflow?
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
Pricing & ROI
How much does Lummy cost?
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Can I try it?
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Security & compliance
Is patient data secure?
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
Do you use patient data to train the AI?
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.
See it answer questions about your clinic.
A 20-minute demo, built around your treatments. No commitment, and nothing for your team to set up.
Book a demo