Lummy
Also from Lummy
Explore the AI Chatbot
And when they visit your website instead?
The Lummy Chatbot answers website visitors instantly, 24/7, in any language — and guides them to your booking system.
Lummy Phone
Every call answered. Booked on the spot.
When your team can’t pick up — overflow, after-hours, mid-treatment — Lummy answers in a natural voice, texts booking-ready callers your booking link there and then, and emails your team a summary of every call.
✓ Always upfront that it’s an AI — never pretends to be a person
Incoming callAfter hours · 8:14 pm
“I wanted to ask about veneers…”Answered — told the caller it’s an AI
Booking link sent by textCaller books in your own scheduler
Hear Ben take a call
A real demo call — the voice, tone, accent and languages are all customisable.
24/7overflow, after-hours and missed calls — all answered
100%of answered enquiries emailed to your team, instantly
10k+calls & enquiries handled every month
The problem
A missed call rarely calls back.
Patients ring while your team is with someone, at lunch, or after closing. Most won’t leave a voicemail — they hang up and dial the next clinic on the list.
The fix
Book them while they’re still on the line.
Booking-ready callers get your booking link by text, there and then. Everything else lands in your inbox within seconds of the call ending — a number and a reason, ready for a fast call-back.
How it works
From missed call to booking, in six steps.
1
It answers the call
Overflow, after-hours or missed — in a natural voice, 24/7. No ringing out, no voicemail graveyard.
2
It says it’s an AI
Upfront, every time. It never pretends to be a person — patients know exactly who they’re talking to.
3
It answers the caller’s questions
Opening hours, treatments, prices, directions — from your clinic’s own information, nothing else.
4
It takes their details
Phone number and what they’re calling about — politely, naturally, without making it feel like a form.
5
It texts them your booking link
Booking-ready callers get your scheduling link by text, during the call — so they book there and then, in your own system.
6
It emails your team instantly
Every call is summarised in your inbox the moment it ends — so for everything else, your team calls back with context.
What you get
A safe pair of hands for every call.
Answers around the clock
Evenings, weekends and the busy mid-mornings when your front desk is already on a call.
Texts your booking link
Booking-ready callers get your scheduling link by text during the call — zero wait, zero chasing.
Takes the caller’s details
Number and enquiry — gathered in a natural conversation, not an interrogation.
Instant email to your team
Every enquiry in your inbox the moment the call ends — with a clear summary, ready for the call-back.
In your control
You decide how it behaves. Always.
Your voice, your talk track
You choose the voice, tone, accent and the languages it speaks — and approve what it covers and when it escalates, before it takes a single call. Want something changed? We adjust it for you, same day.
Proper escalation
It transfers live calls to your team when needed — or runs as pure overflow, stepping in only when nobody can pick up. Callers can ask for a person at any point.
Nothing hidden
It introduces itself as an AI on every call, and a summary of every conversation lands in your inbox instantly — you always know exactly what was said.
Hear it live
Ring it. Right now.
The demo assistant is live around the clock. Ring it and ask whatever a patient would — it’ll tell you it’s an AI, answer your questions, and take your details.
Talk to it from this page
Call the live demo line and have a real conversation with Ben — our demo assistant. It answers around the clock.
+44 7361 593545Free to call from any phone · live 24/7
Why clinics use it
Give your team their time back.
4–5 hrs
saved per patient-facing staff member, every week.
The same questions, answered for you.
Do you do this treatment?How do I book?Is the consultation free?Do you take insurance?Financing options?
The phone assistant handles these on the spot — so only the genuinely complex calls reach your team.
From a Lummy clinic
Hear it from someone who uses it.
Clinics on Lummy, in their own words — no script, no actors.
Dr Masters · AI phone
“Sometimes I could pick up, sometimes I couldn’t. Most of the time I couldn’t.”
Dr Laurence Masters
Orthodontist
Now the AI phone system answers every call.
“The AI has been quite personable — It’s like you already knew who we were, our brand, and how we speak to our patients.”
Louise Finn
Clinic Manager at Dr Eithne Brenner
Louise · chatbot & phone
Honest answers
The questions clinics actually ask us.
General
What is Lummy and how does it work?
Lummy is an AI receptionist for clinics. It answers calls, replies to website chat, and handles routine enquiries around the clock. For booking calls, it can even text the caller your booking link so they schedule straight away.
What makes Lummy different?
Lummy was built by people who grew up inside a clinic — our founder’s father runs his own practice and his mother managed it. We work only with clinics, so the product is shaped by how clinics actually operate, not generic call-centre logic.
Will it replace my receptionist?
No — Lummy works alongside your team, absorbing after-hours and overflow work so your staff can focus on patients in front of them.
Product & features
Does Lummy give medical advice?
No. Lummy never gives medical advice, diagnoses, or clinical recommendations — anything clinical is routed straight to your team.
What happens if a call or chat needs a human?
Lummy recognises when a situation needs a person and either transfers the call or captures a detailed message with full context. Patients can also ask for a human at any point.
Does Lummy work in multiple languages?
Yes — Lummy handles all languages, switching automatically within a single clinic or even a single conversation.
How does Lummy handle after-hours and missed enquiries?
It answers every enquiry instantly, day or night, instead of sending callers to voicemail. Booking-ready callers can be texted your booking link during the call, and your team starts each day with organised summaries rather than a backlog.
Can Lummy be customised to my clinic’s tone and services?
Yes — during setup it’s configured to match your voice, services, treatments, and booking rules, so patients get a consistent experience.
Implementation & technical
How long does setup take?
Most clinics are live within 48 hours, with no IT team and no disruption to how you currently run.
Do I need any technical knowledge?
None — we handle everything.
Does Lummy fit my existing workflow?
Yes — Lummy fits into the flow you already have, guiding patients to book the same way they do today, with no change or disruption for your team.
Pricing & ROI
How much does Lummy cost?
It depends on your clinic’s size, languages, and products, with plans starting from 199 per month. Book a short demo and we’ll give you an exact quote based on your needs.
Can I try it?
Yes — we’ll set up a fully custom version of Lummy based on your clinic’s information so you can see it working for yourself before committing. Book a demo →
Security & compliance
Is patient data secure?
Yes — your data is kept secure, and we only ever access the minimum patient information needed to handle a booking or enquiry.
Do you use patient data to train the AI?
No. We never use your patients’ identifiable conversations to train general AI models — your data serves only your clinic.
Stop losing the calls you never hear about.
A 20-minute demo, built around your clinic. No commitment, and nothing for your team to set up.
Book a demo